Return & Refund Policy

1. Eligibility for Returns

You may request a return if:

• You received a defective, damaged, or incorrect item.
• The product is incomplete or missing parts as described on the website.
• You received the wrong item, size, color, or variation (if applicable).
• The item does not conform to the product description provided.

2. Non-Returnable and Non-Refundable Items

For health, safety, and hygiene reasons, the following items are not eligible for return or refund, unless proven defective:

• Personal care products (e.g., cosmetics, skincare, supplements).
• Items explicitly marked as “Final Sale” or “Non-Returnable”.

3. Return Conditions

• Items must be returned within 7 days from the date of delivery.
• Products must be unused, in their original packaging, and with complete tags/labels.
• A valid proof of purchase (order number, receipt, or invoice) must be presented.
• The return shipping cost may be shouldered by the buyer unless the return is due to seller error (wrong, defective, or damaged item).

4. Refund Process

• Refunds will only be processed once the returned item has been received and inspected by our team.
• Refunds will be issued to the original payment method (credit/debit card, e-wallet, bank transfer).
• Refund processing time may take 3-5 business days, depending on your payment provider.

5. Exchange Policy

• If you prefer an exchange instead of a refund, you may request a replacement of the same item (subject to stock availability).
• If the item is unavailable, a refund will be issued.

6. How to Request a Return or Refund

1. Contact our Customer Support Team at sales@emdeechem.ph within 7 days of receiving your order.
2. Provide your order number, item details, and reason for return/refund.
3. Wait for confirmation and instructions on how to return the item.
4. Ship the product back using the approved courier (if applicable).

7. Compliance with Philippine Law

This policy complies with the Philippine Consumer Act (RA 7394) and relevant Department of Trade and Industry (DTI) guidelines on e-commerce transactions.